Legal
Privacy policy
What we collect, why we collect it, and what you can ask us to do with it.
Draft for review. This policy must be reviewed by counsel before launch and before any real applicant data is collected.
Who we are
RimiLiving operates rimiliving.com, a platform connecting people looking for rooms and homes with the owners who let them.
What we collect
When you browse
- Pages visited and general location derived from your IP address, used to understand which markets we should expand into.
- Device and browser information, used to fix display problems.
When you contact us or enquire about listing
- Your name, email address and phone number.
- What you told us in the message.
When you apply for a home
- Identity details needed to verify who you are.
- Employment and income information.
- Your consent to a consumer report, and the outcome summary of that report.
- Any compatibility answers and video introduction you choose to provide.
We do not store your full credit report, your bank credentials or your card numbers. Screening data stays with our screening provider and payment details stay with Stripe. We keep a reference and a summary outcome only.
Why we collect it
- To show you listings and let you apply for them.
- To let owners assess applications, which is the legitimate purpose of a tenancy application.
- To collect rent and pay owners.
- To comply with fair housing, consumer reporting and tax law.
Who we share it with
- The owner of a property you apply to, limited to what they need to assess your application. Never anything protected by fair housing law.
- Our screening provider, our payment processor, our e-signature provider and our email provider, each only for the purpose they perform.
- Authorities, where the law requires it.
We do not sell personal information.
Video introductions
Recording one is voluntary. If you record one, it is shown to prospective housemates for the property you live in or applied to, and nowhere else. You can withdraw it at any time.
How long we keep it
Enquiries are kept for two years. Application records are kept for as long as fair housing and consumer reporting law requires us to be able to evidence our decisions, and then deleted. Lease and payment records are kept for the period tax law requires.
Your rights
You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email hello@rimiliving.com and we will respond within 30 days.
Changes
If we change this policy materially we will say so on this page and notify anybody with an active application or lease.